Frequently Asked Questions

The Highway Department typically gets notified by the Police Department about the condition of the roads (the Police Department are continually patrolling our City’s streets). The Highway Department sends out each sander to their designated area of town and can take several hours to complete just one coat of sand & salt throughout the entire City. If there is one sander that breaks down, it adds about an hour to all the other sanding routes to compensate.

Occasionally we do happen to hit a mailbox; however, more times than not it is the snow or ice coming from our plow blade that knocks over a mailbox, not the blade striking the mailbox. It is very common for a private contractor plowing your driveway to try and stack the end of your driveway and hit the mailbox. Believe it or not, our drivers typically report a mailbox that has been hit before you may even notice. If your mailbox has been hit, report it immediately. We will investigate and if we hit the mailbox, we will we will fix it in the spring when the ground is thawed. If we find the post was rotten that could have contributed to the failure, we will notify you.

Early in the winter and spring storms usually cause the most damage. The ground is not completely frozen and lawns and berms are easily damaged with the touch of a plow with a 30,000-40,000 lb truck behind it. If we damage the City property in front of your residence, report it (kindly) to the Department of Public Works and we will add it to our plow damage list and fix it in the spring if warranted.